There are a few different ways companies can receive IT support: an internal IT team, a managed services provider (MSP), or via a break-fix model. Today, we’re going to compare the two outsourced options, hiring an MSP, and using break-fix services. A break-fix model means that a business only receives …
Building your business’s IT system can feel like a huge task. It can be even more difficult to maintain the system properly, preventing downtime and assuring that your business runs smoothly. While some companies opt for an internal IT person/team, others choose to outsource an IT provider. We understand that …
The security and preventative maintenance of your IT system is our number one priority here at Glassen Technology Services. Rather than simply fixing a problem once it arises, we strive to create solutions that stop downtime in its tracks. One key tool in this process is the restriction of local …
It’s a hectic day. You have a deadline and need documents for a customer meeting tomorrow morning. Suddenly, your computer won’t connect to the printer. We understand that IT can be stressful. That’s why we’ve pulled out all the stops to make your tech interactions go as smoothly as possible. …
Our 3CX VoIP phone systems give our clients the ability to specify their hold music. This hold music is played when a caller is put on hold, parked, or waiting in a queue. Therefore, there’s lots of time to make an impression (either good or bad)! Though the phone system …
Shopping for quality and affordable IT equipment can be challenging, especially when purchasing it from online stores or “big box” retailers. Is it the right hardware? Does it come with a warranty? Is it genuine and not “grey market” or counterfeit hardware? Is the hardware refurbished or used? These are …
Over the past month or two, we’ve been made aware of several instances where our customers received phone calls from “Microsoft”. It’s important to know that Microsoft will never call you to report an issue with your computer. These people are simply scam artists/cyber-criminals, trying to gain access to your …