Employee Cyber Security Training

Curtis Glassen Helpdesk Tech Tips

Over the last several years, data breaches have turned from front page news – into an almost normal occurrence. Employees are your first line of defense! Unfortunately, human error causes a majority of the breaches. To help our clients, we have decided to address this growing issue and now offer …

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Outlook Focused Mailbox

Curtis Glassen Helpdesk Tech Tips

“Focused Inbox” is a feature considered by many to be an invaluable feature of the new Outlook for Office 365 . This feature is automatically enabled on all mailboxes and intelligently presorts your email. Important emails will be put in “Focused” and the rest in “Other”. How does it know? …

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How to identify monitor input support

Curtis Glassen Helpdesk Tech Tips

  Over the years the video input types have evolved; however many people choose to keep their monitors when they refresh their computers. This presents a challenge to us, as we need to make sure we provide the correct video cables or adapters when replacing a computer. Below is a …

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Truth behind touchscreen laptops

The truth behind touchscreen laptops

Glassen Technologies Helpdesk Tech Tips

With the popularity & use of touchscreen smartphones rising to the point of “commonality” it’s easy to think a touchscreen laptop would be a great idea. Now when say touchscreen laptop, we’re not referring to hybrid-convertibles or tablets, we’re talking about a common laptop form factor laptop with a touch enabled screen. We’ve reluctantly sold a few of these machines to our clients whom all had the best of intentions, when we followed-up with them a few weeks later – all of them reported that they did not use the touchscreen at all, or very little.

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Microsoft Office Logo

Microsoft Office Licensing Options for SMB’s

Glassen Technologies Helpdesk Tech Tips

Microsoft Office is an extremely valuable software suite that most businesses use on a daily basis. There are several options on how a business may obtain licenses to use the Microsoft Office software suite. What we’d like to do is create an easy to read “cheat sheet” of sorts to …

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How to choose your passwords

Glassen Technologies Helpdesk Tech Tips

Everything requires a password today, computers, email, phones, social networking, even thermostats! These passwords can become a huge nuisance to keep track of especially if your IT systems enforce password policies. However, few realize that within small and medium businesses passwords are often the only thing that separates your IT …

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What you need to know about Windows 10

What you need to know about Windows 10

Glassen Technologies Helpdesk Tech Tips

Since Windows 10 was introduced on June 1, 2015, it has earned praise and accolades from many. Microsoft has also spent a great amount of money on advertising, promoting Windows 10. Here is what you need to know about Windows 10: You may upgrade from Windows 7 or Windows 8 …

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How to avoid "Microsoft Support" scammers

How to avoid “Microsoft Support” scammers

Glassen Technologies Helpdesk Tech Tips

Over the past month or two, we’ve been made aware of several instances where our customers received phone calls from “Microsoft”. It’s important to know that MICROSOFT WILL NEVER call you to report an issue with your computer. These people are simply scam artists/cybercriminals, trying to gain access to your …

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Skype for Business Overview

Skype for Business Overview

Glassen Technologies Helpdesk Tech Tips

Voice and chat communication are both faster than email, two things that Skype for business is very capable in. Avoid the inbox clutter and collaborate with your staff real-time by means of business chats, calls, video calls, or even desktop sharing sessions. Or, you may use Skype to communicate or …

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How to avoid Ransomware

How to Avoid Ransomware

Glassen Technologies Helpdesk Tech Tips

Over two years ago we wrote an article about CryptoLocker. Around that time the virus had made it menacing debut and had sent waves throughout the IT industry. CryptoLocker was named the worst virus in 10 years. So we’re here this time to write about how to avoid ransomware. In …

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