Hold the phone. Where are my lines?

Curtis Glassen Company News

We hear it often. Where are my lines? It’s one of the most frequently asked questions right after customers upgrade to a new 3CX VoIP phone system. The short answer: there aren’t any. But if you’re like us, you want to know more. Let us explain how technology has advanced …

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The truth behind touch-screen laptops

Glassen Technologies Helpdesk Tech Tips

With the popularity & use of touchscreen smartphones rising to the point of “commonality” it’s easy to think a touchscreen laptop would be a great idea. Now when say touchscreen laptop, we’re not referring to hybrid-convertibles or tablets, we’re talking about a common laptop form factor laptop with a touch enabled screen. We’ve reluctantly sold a few of these machines to our clients whom all had the best of intentions, when we followed-up with them a few weeks later – all of them reported that they did not use the touchscreen at all, or very little.

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Demystifying the Clutter Folder

Glassen Technologies Helpdesk Tech Tips

“Clutter” is considered by many an invaluable feature of Office 365 For Business. Clutter, which is automatically enabled on all mailboxes is a system that aims to keep inboxes clean of unimportant messages. The system analyzes how you interact with your email and the email’s content to determine whether you’d …

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Microsoft Office Licensing Options for SMB’s

Glassen Technologies Helpdesk Tech Tips

Microsoft Office is an extremely valuable software suite that most businesses use on a daily basis. There are several options on how a business may obtain licenses to use the Microsoft Office software suite. What we’d like to do is create an easy to read “cheat sheet” of sorts to …

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New Plantronics Partnership

Glassen Technologies Company News

Glassen Technology Solutions is now a partner with Plantronics. Plantronics is widely considered the world leader in audio headsets, and our partnership allows us to offer their full catalog of headsets to our clients at competitive prices. Tried and Tested At the Glassen office, we ordered and tested many different …

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3CX Milwaukee VoIP

3CX VoIP – Gold Partner Status Achieved

Glassen Technologies Company News

Volume & Expertise Along with already being an advanced certified partner, we’re happy to announce we have achieved a gold partner status with 3CX. This partner status reflects our hard work & commitment in offering cutting edge 3CX VoIP phone systems to our clients. 3CX VoIP phone systems have become …

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How to choose your passwords

Glassen Technologies Helpdesk Tech Tips

Everything requires a password today, computers, email, phones, social networking, even thermostats! These passwords can become a huge nuisance to keep track of especially if you IT systems enforce password policies. However, few realize that within small and medium businesses passwords are often the only thing that separates your IT …

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10 Year Birthday & Our New Name

Glassen Technologies Company News

June 2016 marks our 10th year of business. This year we’ve gone through a lot of changes, most notably we’ve moved our office and changed our name. Moving forward, our new name is: Glassen Technology Solutions. This name change is part of a large effort to re-brand, refine, and expand …

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Windows 10 upgrade Racine Milwaukee

What you need to know about Windows 10

Glassen Technologies Helpdesk Tech Tips

Since Windows 10 was introduced on June 1 2015, it has earned praise and accolades from many. Microsoft has also spent a great amount of money in advertising, promoting Windows 10. Here are a few things you need to know: You may upgrade from Windows 7 or Windows 8 for …

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