Why Choose the Client Service Portal?

Michelle Latona Uncategorized

It’s a hectic day. You have a deadline and need documents for a customer meeting tomorrow morning. Suddenly, your computer won’t connect to the printer. We understand that IT can be stressful. That’s why we’ve pulled out all the stops to make your tech interactions go as smoothly as possible. …

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National Cookie Day- December 4

Michelle Latona Uncategorized

Did you know that December 4th is National Cookie Day? Rather than celebrate with sweet treats, we thought we’d take the opportunity to talk about a different kind of cookie. What is a computer “cookie”? A cookie is a small holder of information. When visiting a website, that website may …

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Spear Phishing Attacks On the Rise

Michelle Latona Uncategorized

What is phishing? Phishing is a play on “fishing,” as it is a way of “throwing out bait” to see who bites. Phishing involves sending correspondence that appears legitimate but is meant to lure a potential victim into providing personal information for nefarious purposes. Spear Phishing is more effective than …

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Skype for Business Replaced by Teams

Michelle Latona Uncategorized

Microsoft has announced the retirement date of Skype for Business (SfB) Online as July 2021. This comes as no surprise to many, as Microsoft has been investing much more time in the enhancement of it’s direct replacement: MS Teams. In comparison to SfB, Teams has many more features such as …

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Importance of Royalty-Free Hold Music

Michelle Latona Uncategorized

Our 3CX VoIP phone systems give our clients the ability to specify their hold music. This hold music is played when a caller is put on hold, parked, or waiting in a queue and can make an impression (either good or bad)! Though the phone system comes along with a …

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Why buy equipment from us?

Curtis Glassen Uncategorized

Shopping for quality and affordable IT equipment can be challenging, especially if you are purchasing it from online stores or “big box” retailers. Is it the right hardware? Does it come with a warranty? It is genuine and not “grey market” or counterfeit hardware? Is the hardware refurbished or used? …

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Does Your Business Need Fiber Internet?

Curtis Glassen Helpdesk Tech Tips

We often hear this question being tossed around and would no doubt agree that it’s a complex one to answer. Each business has its unique needs and is faced with divergent situations. We will be analyzing these in details and identify some insightful considerations to guide your decision. Fiber is …

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Which Internet Browser is Best for Your Business?

Curtis Glassen Helpdesk Tech Tips

Internet browsers are an important business tool. You may use them more than you realize – not just for browsing the web, but also to access applications via browser-based interfaces. Browser-based interfaces come with web applications. If you’ve ever used a cloud subscription and accessed it from a web portal, …

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Employee Cyber Security Training

Curtis Glassen Helpdesk Tech Tips

Over the last several years, data breaches have turned from front page news – into an almost normal occurrence. Employees are your first line of defense! Unfortunately, human error causes a majority of the breaches. To help our clients, we have decided to address this growing issue and now offer …

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Outlook Focused Mailbox

Curtis Glassen Helpdesk Tech Tips

“Focused Inbox” is a feature considered by many to be an invaluable feature of the new Outlook for Office 365 . This feature is automatically enabled on all mailboxes and intelligently presorts your email. Important emails will be put in “Focused” and the rest in “Other”. How does it know? …

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