Jacob Chartrand – Technical Support Engineer Get to know the rest of the team!
Business AI vs Public AI: What’s Safe for Your Company to Use?
AI is everywhere right now—from tools like ChatGPT, Claude, to Microsoft Copilot—and businesses are jumping in quickly. But not all AI is created equally, especially when it comes to protecting your company’s data. Understanding the difference between public AI and business-grade AI is key to using it safely and effectively. …
On-Prem Server to Cloud: Is Your Business Ready to Make the Move?
For many businesses, the server sitting in the office has been the backbone of daily operations for years. It stores files, runs applications, manages access, and keeps things moving. But as technology continues to evolve, more organizations are asking the same question: Is it time to move from an on-prem …
Microsoft Is Retiring SMS Authentication — What Your Business Needs to Do
If your employees currently use text messages or phone calls to complete Multi-Factor Authentication (MFA), Microsoft has announced an important change you’ll want to prepare for now. Microsoft will begin retiring its built-in SMS and voice authentication services in Microsoft Entra ID and encouraging organizations to move to passkeys and …
What Are Passkeys and Why Is Microsoft Recommending Them?
Passwords have been a part of business technology for decades, but they’re also one of the biggest targets for cybercriminals. Even when combined with text message (SMS) verification, attackers are finding new ways to steal login credentials through phishing emails, fake websites, and social engineering scams. That’s why Microsoft is …
Microsoft Publisher Is Retiring in October 2026: What You Need to Know
As more Microsoft 365 applications continue to evolve, some older tools are being retired to make way for newer solutions. One of those changes is the upcoming retirement of Microsoft Publisher, a program that has been a staple for creating newsletters, brochures, flyers, and other marketing materials for many years. …
Why MFA Alone Isn’t Enough for Microsoft 365
(And Why Business Premium Has Already Become the New Baseline Plan) Many business owners assume Multi Factor Authentication (MFA) fully protects their Microsoft 365 accounts. Today, that is no longer true. Most Microsoft 365 breaches do not happen because someone breaks a password. They happen because attackers steal a login …
Clearing Up the Microsoft Copilot Confusion
Microsoft offers a couple versions of Copilot, each designed to meet diverse user needs with specialized capabilities and seamless integration across the Microsoft 365 ecosystem. Let’s take a closer look and explore how these options can empower your work. Windows Copilot – (Free Version) Windows Copilot is a free, general …
From Frustration to Efficiency: Foxit PDF as an Acrobat Alternative
We know many of our clients have run into frustrations with Adobe Acrobat—our Service Desk hears about it often. To make things easier, we’ve explored alternatives and found that Foxit offers a smoother, more user friendly experience. It offers comparable features with notable advantages in speed, usability, and flexibility. Here’s …
New Feature Announcement: Easy Support Button!
We are thrilled to announce the availability of a new feature designed to make it easier for you to submit support requests. This new functionality allows you to use a desktop or task tray icon (located in the bottom right corner of your screen) to submit support requests directly from …