As card-carrying technology types, exploring and evaluating the latest and greatest IT products and trends for our clients is what we love to do. Here’s what we’re talking about right now.
(And Why Business Premium Has Already Become the New Baseline Plan) Many business owners assume Multi Factor Authentication (MFA) fully protects their Microsoft 365 accounts. Today, that is no longer true. Most Microsoft 365 breaches do not happen because someone breaks a password. They happen because attackers steal a login …
Microsoft offers a couple versions of Copilot, each designed to meet diverse user needs with specialized capabilities and seamless integration across the Microsoft 365 ecosystem. Let’s take a closer look and explore how these options can empower your work. Windows Copilot – (Free Version) Windows Copilot is a free, general …
We know many of our clients have run into frustrations with Adobe Acrobat—our Service Desk hears about it often. To make things easier, we’ve explored alternatives and found that Foxit offers a smoother, more user friendly experience. It offers comparable features with notable advantages in speed, usability, and flexibility. Here’s …
We are thrilled to announce the availability of a new feature designed to make it easier for you to submit support requests. This new functionality allows you to use a desktop or task tray icon (located in the bottom right corner of your screen) to submit support requests directly from …
Technology can be frustrating, but it doesn’t have to be. At Glassen, we make technology simple and stress-free. We avoid “geek-speak” and communicate with kindness and clarity. Our skilled engineers provide excellent customer service, ensuring a pleasant tech experience. Proactive Approach to IT Challenges We prevent issues before they arise …
Daniel Slawski – Professional Services Engineer Q: What is your job title and how long have you been with the company? A: I am a Professional Services Engineer. I have been with Glassen since Mid-October of last year, so I’ve been here a little under 5 months. Q: What is …
We are pleased to announce that our new payment portal is now live! Our secure, third-party payment portal provides our clients with the following benefits: We request all clients to use our secure portal for payments instead of mailing paper checks. If you are unable to access the portal, please …
As remote work continues to expand, Virtual Private Networks (VPNs) remain a critical tool for securing access to organizational resources. However, while VPNs offer encrypted connections, they are only as secure as the methods used to authenticate users. Passwords alone are no longer enough to protect against modern cyber threats. …
As an MSP dedicated to providing cutting-edge solutions for our clients, we are thrilled to introduce our latest offering: Windows 365 and Azure Virtual Desktop. These powerful cloud-based solutions are designed to meet the needs of our SMB clients, offering flexible, scalable, and cost-effective remote access to applications and data, …
Cahleb Kozlowski – Helpdesk Technician Q: What is your job title and how long have you been with the company? A: I am a Helpdesk Technician and have been at Glassen for 1 year now! Q: What is it like working at Glassen? A: Getting to solve different problems every …