Why Choose the Client Service Portal?

Michelle Latona Uncategorized

It’s a hectic day. You have a deadline and need documents for a customer meeting tomorrow morning. Suddenly, your computer won’t connect to the printer. We understand that IT can be stressful. That’s why we’ve pulled out all the stops to make your tech interactions go as smoothly as possible. …

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Why You Should Do Away With Local Admin Rights

Michelle Latona Uncategorized

The security and preventative maintenance of your IT system is our number one priority here at Glassen Technology Services. Rather than simply fixing a problem once it arises, we strive to create solutions that stop downtime in its tracks. One key tool in this process is the restriction of local …

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National Cookie Day- December 4

Michelle Latona Uncategorized

Did you know that December 4th is National Cookie Day? Rather than celebrate with sweet treats, we thought we’d take the opportunity to talk about a different kind of cookie. What is a computer “cookie”? A cookie is a small holder of information. When visiting a website, that website may …

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Phishing Attacks On the Rise

Michelle Latona Uncategorized

What is phishing? Phishing is a play on “fishing,” as it is a way of “throwing out bait” to see who bites. Phishing involves sending correspondence that appears legitimate but is meant to lure a potential victim into providing personal information for nefarious purposes. Spear Phishing is more effective than …

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Skype for Business Replaced by Teams

Michelle Latona Uncategorized

Microsoft has announced the retirement date of Skype for Business (SfB) Online as July 2021. This comes as no surprise to many, as Microsoft has been investing much more time in the enhancement of it’s direct replacement: MS Teams. In comparison to SfB, Teams has many more features such as …

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VoIP Phones and Royalty-Free Hold Music

Michelle Latona Uncategorized

Our 3CX VoIP phone systems give our clients the ability to specify their hold music. This hold music is played when a caller is put on hold, parked, or waiting in a queue and can make an impression (either good or bad)! Though the phone system comes along with a …

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Why buy equipment from us?

Curtis Glassen Uncategorized

Shopping for quality and affordable IT equipment can be challenging, especially if you are purchasing it from online stores or “big box” retailers. Is it the right hardware? Does it come with a warranty? It is genuine and not “grey market” or counterfeit hardware? Is the hardware refurbished or used? …

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Does Your Business Need Fiber Internet?

Curtis Glassen Helpdesk Tech Tips

We often hear this question being tossed around and would no doubt agree that it’s a complex one to answer. Each business has its unique needs and is faced with divergent situations. We will be analyzing these in details and identify some insightful considerations to guide your decision. Fiber is …

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Which Internet Browser is Best for Your Business?

Curtis Glassen Helpdesk Tech Tips

Internet browsers are an important business tool. You may use them more than you realize – not just for browsing the web, but also to access applications via browser-based interfaces. Browser-based interfaces come with web applications. If you’ve ever used a cloud subscription and accessed it from a web portal, …

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