Did Outlook suddenly & mysteriously start using MS Edge to open links? You’re not alone! Microsoft decided to push this out a few weeks ago, and ignore your default browser. Here is a quick video showing how to change this back!
Do I Really Need to Replace My Computer?
You’ve probably heard that you should replace your business computer every 5 years. However, it can be hard to wrap your head around the price tag when your aging computers seem to be “working just fine”. So, why should seemingly “okay” computers still be replaced before their 5-year mark? Today, …
How to Protect Yourself on Public Wi-Fi
When considering cyber security, the potential dangers of using public Wi-Fi networks are often overlooked. Accessing free, public internet poses safety risks that don’t exist on secure home or office networks. For example, you don’t know who set up the network or who else may be on the network with …
What is OneDrive?
Microsoft OneDrive, a key component of the Microsoft 365 suite, is a cloud-based storage service that allows users to store, share, and sync files across various devices. OneDrive is beneficial for both personal and professional use, providing seamless access to files anytime, anywhere. Storage Limitations OneDrive offers different storage capacities …
Employee Spotlight
Crystal Hess – Account & Communications Manager Q: What is your job title and how long have you been with the company? A: I am the Account & Communications Manager. I’ve been here at Glassen for roughly 8 months. Q: What is it like working at Glassen? A: So far, …
Employee Spotlight
Moe Shittu – Support & Service Manager Q: What is your job title and how long have you been with the company? A: I am the Service Manager and I have been with Glassen for 13 years. Q: What is it like working at Glassen? A: It’s been an awesome …
Free 3CX Voicemail Transcription
We’re excited to offer free voicemail transcription to clients who have our MMS 3CX phone systems. With this feature, voicemails can be automatically transcribed and included in the email attachment. The transcription will also be displayed in the 3CX Web Client’s Voicemail function. The transcription service is powered by Google …
Professional Recordings & Music on Hold Available
At Glassen, we offer professional recordings and music on hold voice overs through a partnership with a high-end contractor. Simply provide us with a script and we’ll take care of the rest. Our recording options include prompts, greetings, and voiceovers with music. Prices start at $60 per minute for voice …
Data Destruction
Glassen offers secure data destruction services! We can efficiently destroy sensitive data before properly recycling your old computers or media. What is Degaussing? The process we use to properly destroy data on spinning disk hard drives is called degaussing and is one of the very few methods that has a …
Office 365 – Outlook for Mobile
Which Mobile Email Application is Best for Your Business? E-mail is critical to most business’s day-to-day operations. In the haste of getting employee mobile devices set up to access business e-mail, setup options are often overlooked, and key features left behind. Both Apple and Android include native email applications which …