As card-carrying technology types, exploring and evaluating the latest and greatest IT products and trends for our clients is what we love to do. Here’s what we’re talking about right now.
Crystal Hess – Account & Communications Manager Q: What is your job title and how long have you been with the company? A: I am the Account & Communications Manager. I’ve been here at Glassen for roughly 8 months. Q: What is it like working at Glassen? A: So far, …
Moe Shittu – Support & Service Manager Q: What is your job title and how long have you been with the company? A: I am the Service Manager and I have been with Glassen for 13 years. Q: What is it like working at Glassen? A: It’s been an awesome …
We’re excited to offer free voicemail transcription to clients who have our MMS 3CX phone systems. With this feature, voicemails can be automatically transcribed and included in the email attachment. The transcription will also be displayed in the 3CX Web Client’s Voicemail function. The transcription service is powered by Google …
At Glassen, we offer professional recordings and music on hold voice overs through a partnership with a high-end contractor. Simply provide us with a script and we’ll take care of the rest. Our recording options include prompts, greetings, and voiceovers with music. Prices start at $60 per minute for voice …
Glassen offers secure data destruction services! We can efficiently destroy sensitive data before properly recycling your old computers or media. What is Degaussing? The process we use to properly destroy data on spinning disk hard drives is called degaussing and is one of the very few methods that has a …
Which Mobile Email Application is Best for Your Business? E-mail is critical to most business’s day-to-day operations. In the haste of getting employee mobile devices set up to access business e-mail, setup options are often overlooked, and key features left behind. Both Apple and Android include native email applications which …
Many companies store crucial data in Office 365 within E-Mail or OneDrive. One common misconception is that Microsoft is responsible for backing up that data, this is not the case. Microsoft recommends using third-party apps and services to regularly backup content and data in their service agreement. View the full …
As part of our IT Managed Services or “MMS” Program, we are rolling out the IRONSCALES platform. IRONSCALES, and it’s components help detect and prevent email phishing, spoofing, and impersonation attempts by using AI which dynamically learns your mailbox and communication habits. IRONSCALES provides visual warnings (see example below) within …
Chances are high you’ve seen a message from an account you hold asking if you’d like to enable two-factor authentication (2FA). It might have seemed like the account provider was trying to make your life more complicated! However, they were actually using 2FA to deliver an extra level of security …
Encryption is the coding of information – often for the purpose of making the data unreadable by an unauthorized user. The only way to access encrypted data is with a password and decryption key. Data encryption is a fairly straightforward and transparent process. We suggest that every mobile device be …