Gage Eakins – Service Desk Lead Q: What is your job title and how long have you been with the company? A: I’m a Service Desk Lead and have worked at Glassen since 2023. Q: What is it like working at Glassen? A: Glassen is a close-knit group of enthusiastic …
In today’s digital landscape, cybersecurity is a critical concern. External vulnerability scanning is a proactive approach to identifying, assessing, and mitigating potential weaknesses in an organization’s external-facing infrastructure. It’s like conducting a security health checkup, looking for weak spots that hackers might exploit. The scanning process involves preparation, scanning, analysis, …
We’ve begun to incorporate Azure Speech Services to produce polished and professional voice-overs and greetings within the 3CX VoIP Phone System. Through Azure’s Text-to-Speech technology, we’re able to convert your written prompts into sophisticated and lifelike speech, infusing a refined and welcoming tone into client interactions within our customers phone …
Chris Wagner – Service Desk Technician Q: What is your job title and how long have you been with the company? A: I am an IT Technician and have been with the company since May of 2019. Q: What is it like working at Glassen? A: Working at Glassen is …
Chad Klamer – Field Technician Q: What is your job title and how long have you been with the company? A: I am a Field Technician and have been with Glassen Technology Services for 7 years. Q: What is it like working at Glassen? A: Some days it can feel …
Introduction In today’s connected world, working together is important. Whether you’re sharing documents, CAD drawings, graphic design files, or videos, sharing and collecting files easily is a must. Microsoft OneDrive, a cloud storage, and file-sharing tool, has a useful feature called “File Requests” that makes getting files from others simpler. …
As a small business owner, you may have heard the terms “firewall” and “next-generation firewall (NGFW)” but may not fully understand how they differ and why an NGFW might be beneficial for your business. Traditional Firewalls Traditional firewalls, also known as standard or basic firewalls, act as a barrier between …
You’ve probably heard that you should replace your business computer every 5 years. However, it can be hard to wrap your head around the price tag when your aging computers seem to be “working just fine”. So, why should seemingly “okay” computers still be replaced before their 5-year mark? Today, …
When considering cyber security, the potential dangers of using public Wi-Fi networks are often overlooked. Accessing free, public internet poses safety risks that don’t exist on secure home or office networks. For example, you don’t know who set up the network or who else may be on the network with …
Microsoft OneDrive, a key component of the Microsoft 365 suite, is a cloud-based storage service that allows users to store, share, and sync files across various devices. OneDrive is beneficial for both personal and professional use, providing seamless access to files anytime, anywhere. Storage Limitations OneDrive offers different storage capacities …