Zakory Niemierowicz – Office Manager Q: What is your job title and how long have you been with the company? A: I have been the Office Manager and have worked at Glassen for 1 year now. Q: What is it like working at Glassen? A: I love working at Glassen! …

Streamline Your Scheduling with Microsoft Bookings In today’s fast-paced world, effective time management is crucial for both individuals and businesses. Microsoft Bookings is a powerful tool designed to simplify the meeting scheduling process, making it easier to manage appointments, meetings, and service bookings. What is Microsoft Bookings? Microsoft Bookings is …

For iPhone users leveraging the Microsoft 365 suite, especially those using the Outlook mobile app, navigating synchronization limitations can often feel like a tricky endeavor. This article delves into these challenges, particularly focusing on contact synchronization limitations, and offers practical workarounds to enhance productivity. One-Way Contact Synchronization The Outlook mobile …

EXTENDED SUPPORT ENDS OCTOBER 14th, 2025 Microsoft has announced that support for Windows 10 will end on October 14, 2025. This means that after this date, Microsoft will no longer provide security updates, bug fixes, or technical support for devices running Windows 10. While this doesn’t mean that Windows 10 …

In the dynamic realm of productivity tools, Microsoft 365 Copilot emerges as a transformative addition, seamlessly integrated into Microsoft 365 apps to enhance your work experience. Writing Enhancement: Copilot acts as your AI-powered writing assistant, refining phrasing, correcting grammar, and sparking creativity across various tasks. Priority Access: Subscribing to Microsoft …

At Glassen, we utilize the Breach Prevention Platform (BPP) to help keep our clients protected. The BPP mitigates Human Security risks, helps identify Cybersecurity risks, and meets many Compliance requirements which call for a “Reasonable Cybersecurity Program”.  This continuous security program is the all-in-one solution built to establish ongoing security …

Gage Eakins – Service Desk Lead Q: What is your job title and how long have you been with the company? A: I’m a Service Desk Lead and have worked at Glassen since 2023. Q: What is it like working at Glassen? A: Glassen is a close-knit group of enthusiastic …

In today’s digital landscape, cybersecurity is a critical concern. External vulnerability scanning is a proactive approach to identifying, assessing, and mitigating potential weaknesses in an organization’s external-facing infrastructure. It’s like conducting a security health checkup, looking for weak spots that hackers might exploit. The scanning process involves preparation, scanning, analysis, …

We’ve begun to incorporate Azure Speech Services to produce polished and professional voice-overs and greetings within the 3CX VoIP Phone System. Through Azure’s Text-to-Speech technology, we’re able to convert your written prompts into sophisticated and lifelike speech, infusing a refined and welcoming tone into client interactions within our customers phone …

Chris Wagner – Service Desk Technician Q: What is your job title and how long have you been with the company? A: I am an IT Technician and have been with the company since May of 2019. Q: What is it like working at Glassen? A: Working at Glassen is …