Our 3CX VoIP phone systems give our clients the ability to specify their hold music. This hold music is played when a caller is put on hold, parked, or waiting in a queue. Therefore, there’s lots of time to make an impression (either good or bad)!
Though the phone system comes along with a no-fee music track, our clients often want to customize this. Unfortunately, we cannot use your favorite song. That’ because music royalty laws. To avoid the RIAA from knocking on your door with a cease and desist letter, or worse – an expensive bill – you’ll need to use a royalty-free music track.
Finding The Right Music
We’ve found that smartsound.com is a very straight forward and easy to use website. It allows you to find and purchase a music track that you like. Most tracks cost about fifty dollars.
If you’d like something more custom, such as music with professional voice-overs about their business, we’ve had success with gmvoices.com. Once you’ve obtained the track you want to use, our support team can handle any necessary conversion and add it to your system!
Have additional questions? You can always reach out to us!
We look forward to assisting you with the customization of your 3CX Phone System.
For more information about VoIP, visit our Guide>>
VoIP phone management is included with our Managed IT Services! Not yet signed up? Check out our guide: Are Managed IT Support and Services Right for You?>>