Phone: 262-806-7286
Need IT Support After Great Lakes IT’s Closure?
Helping Burlington Businesses Move Forward—With Respect and Care
Great Lakes IT (formerly Computer Medix) has long served the Burlington community. With the recent and unexpected passing of its owner, Justin Skrzynecki, we know this is a time of uncertainty for many local businesses.
First and foremost, we offer our condolences to Justin’s family, friends, and the clients he served so diligently over the years. Transitions like this are never easy—especially when they come suddenly and unexpectedly.
If you were a client of Great Lakes IT, you may now be facing challenges with ongoing support, security, or business continuity. As a nearby MSP based in Racine, we’re here to help you navigate this moment—compassionately and professionally.
How We Can Help
Remote & Onsite Support Across Southeast Wisconsin
Backup, Monitoring, Cybersecurity & Help Desk
Transition Assistance
No Multi-Year Contracts Required
Why Work With Us
"Since 2011 the team at Glassen Technology Services has supported our IT systems. Our computers are vital to our business, so it was important to pick out a company that we could rely on and trust. Our best benefit of working with Glassen is knowing that we’re on the same page when it comes to our needs. During our relationship we’ve come to know and trust that we are not spending money on IT that isn’t necessary.
Compared to other firms we’ve hired in the past, Glassen has been the most proactive. When we joined their managed services program, it really helped everyone stay ahead of any issues before they became real problems for us. The quarterly review meetings have also helped us keep our hardware and software current, and eliminate or mitigate any vulnerabilities or weaknesses.
Of all the IT providers we’ve had, Glassen Technology Services has, far and above, outperformed them all."
MARK PATZKE
President Of Multi Products Company
1. We’re reputable.
• Our clients stay with us year over year- many of which have been partnering with us since 2006.
• We’ve thrived on good ol’ fashioned word-of-mouth. Customers trust our work and frequently refer us.
• We’re local. You won’t find a cookie cutter, corporate approach here.
2. We’re experienced.
• Over 19 years, we’ve earned our place as a respected leader in the greater Milwaukee area.
• You’re guaranteed to connect with a highly knowledgeable staff member every time you reach out.
• Our client base crosses numerous industries and ranges anywhere from each having 1-100 managed workstations.
3. We’re Responsive.
• Someone is available to help, 24/7, with 99% of our support calls being answered by a real person.
• Emergency response time = 1 hour or less, guaranteed.
• Non-emergency requests response time = 3 business hours or less, guaranteed.
• On-site assistance = next business day or better.
4. We’re Organized.
• We keep track of your hardware’s age, so you know when your system needs an upgrade.
• We keep software and third-party contracts up to date, so you can focus on your business.
• We handle warranties on all machines we purchase, saving you the headache.
• Our online ticket system logs all IT requests and solutions. Good documentation equals efficiency.
5. We’re Cost effective.
• Outsourcing IT services is far less expensive than hiring full-time support staff.
• Proactive hardware management keeps your system running smoothly - preventing unexpected costs.
• Having set monthly rates for IT assistance leaves you with no surprise bills when you need help the most.
6. We’re comprehensive.
• We'll find, purchase, and install the right hardware leaving you with little to no downtime.
• Our one-stop shop handles phones, software maintenance, security, assistance, Cloud, and mobile.
• We specialize in managed IT assistance for 24/7 support and preventative maintenance.
7. We’re flexible.
• We work to find solutions that fit you and your budget.
• Many companies sell quick fixes- we create long-term solutions tailored to your needs.
• Not all companies are created equal- that’s why we’ve created flexible plan options.
8. We’re friendly.
• We avoid “geek-speak” and approach tech with plain English. We’re here to answer any questions.
• Our engineers are kind, polite and good-humored. You’ll enjoy getting to know each of them.
• Down time is frustrating. We know customer service is just as important as solving the problem.
9. We’re a team.
• We're not too big, so you’ll get to know each of us as an extension of your company, forming one-on-one relationships with our engineers.
• We’re not a one-man band. Have ease of mind in knowing someone is always able to assist you.
• Our IT team meets every morning to collaborating and problem-solve. You’re in good hands.
10. Satisfaction is guaranteed.
• We offer free, no pressure consultations. We want to get to know you and your business.
• Quarterly meetings are included with every plan to assure that all your needs are being met.
• We pledge to make sure you’re 100% satisfied with our services. Consider 'IT' handled.